Returns

Return Policy

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Our Policy

14-Day Return Window

If for any reason you are not happy with your purchase, we accept returns within 14 calendar days of receipt.

14days to return

Return Conditions

  • ✓Jewellery has not been worn and shows no signs of use
  • ✓Original packaging is intact
  • ✓Certificate of authenticity is present
  • ✗Personalised jewellery (engraving, custom size)
  • ✗Jewellery damaged by the client

How to Return

1

Contact Us

Call or message us within 14 days of receipt to initiate the return.

2

Return Confirmation

We confirm the return and provide shipping instructions.

3

Send the Jewellery

Pack the item in its original packaging and ship it to our address.

4

Refund

After inspecting the item, we issue a full refund within 3–5 business days.

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Important

Personalised jewellery (with engraving, custom sizing or made-to-order) cannot be returned as it was created specifically for you.

Have Questions?

Our team is available Monday to Saturday for any queries.

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